My snooze button thanks you Nature’s Spa Note: It takes a few nights to get used to the feel of a latex mattress, but you won’t Show more. ![]() ![]() With my Nature’s Spa mattress I feel rested and pain free. Araam is the sole authorised manufacturer of Hypnos beds in Canada, with its manufacturing facility strategically located at Edmonton, Alberta. We would assume that if the customer had issues with identifying the correct side that they would have contacted John Lewis or Hypnos looking for assistance. With my previous, much more expensive, mattress, I awoke to joint pain. I appreciate that the customer is asking for a specific line from our bed care guide that states the correct side of the mattress, however as our care guide is printed to cater for all our mattress whether they be turn or no turn mattresses. By looking at the images on both sides of the mattress we would assume that identifying the sleeping side of the mattress would be very easy with a label or not. Further more it does also state that this is a no turn mattress on the label and that this only needs to be rotated. "The label on the mattress is always face up on a no turn mattress. The matter is not resolved and I am pursuing a complaint against them. Choosing a mattress is always tricky, but we are sure that there will be a Hypnos mattress. They failed in a duty of care to make these facts explicitly clear to the customer, then relied on these facts as an excuse to wriggle out of the warranty. Number 8 Shrewsbury proudly stock Hypnos beds and mattresses. They then claimed that it was obvious which way up the mattress should be used even though there was no clear labeling either that there was a right way up or that it mattered to the extent of causing damage which would not be covered under warranty. ![]() Failed to give clear instructions then denied a warranty claimįailed to honour a warranty on a mattress because they claimed that the mattress had been used upside down which then caused damage.
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